Register and reap the benefits!
- ADDRESS BOOK: Save shipping addresses so you can send your order wherever you want in fewer clicks.
- QUICK CHECKOUT: Save your info and checkout process has never been this easy!
- Get the best deals, see the latest collections before everyone does.
- Eric Alexandre conveniently keeps your order history in your account, so you can look at your previous purchases at any time
Eric Alexandre allows returns within 14 days from the delivery date. During the Holiday shopping period (between November 1 and December), Eric Alexandre grants an extended return period, so you get 15 extra days to return your purchases (25 days in total from delivery date).
Return garments is easy but some conditions needs to be observed:
- Clothes you return must be unwashed and unworn
- All hangtags must be attached to items and proof of payment must accompany the return
- All returns are subject to inspection
- Outgoing shipping charges is as follows :
A return for an exchange of size:
• Return shipping costs are the responsibility of the customer
• Exchange delivery charges are free if the exchange is made at a regular price.
• See the price table below for all delivery charge (regular vs promo item)
A return without exchange:
• The customer must return by mail the package to his charge which will be followed by a refund of the value of his original purchase on his method of payment.
ORDERING AND PAYMENT
Can I cancel my order?
If you wish to cancel an order, please call our customer care mailbox at 1-514-998-6570. You will be requested to leave a message so a customer service agent from your area will call you back and provide you with assistance within 30 minutes on regular business hours (Monday/Friday 9 AM to 5PM EST).
How can I pay for my order?
We accept Visa and MasterCard. All orders are subject to review. Your credit card will be charged when order is processed. We'll send you a confirmation email to let you know when this happens. Prices on the website are in Canadian dollars.
We assume the shipping costs on all orders including only regular priced products.
For any order, Eric Alexandre offers a practical package:
|Regular price||Discounted item|
PROMOTIONS AND DISCOUNTS
- No returns or exchanges will be ACCEPTED.
OUR COMMITMENT TO OUR CLIENTS
Eric Alexandre bring quality fashions of top brands at the best price thru its online store. Our objective is to offer to our clients the most pleasurable online experience while shopping in the comfort of your home… or anywhere in the world you choose to shop with us.
- Most Eric Alexandre fashions are easy to care for.
- Carefully follow the care instruction label steps to keep your garment in good condition.
General care instructions for all garnment
- Turn garment inside out.
- Hand wash cold or gentle machine wash cold.
- Wash with like colors.
- Always use a mild detergent.
- Do not tumble dry or dry clean (unless instructed otherwise).
- Lay flat or hang to dry depending on garment.
- Iron on low if needed.
Collection of Your Information
Eric Alexandre may collect personal information in connection with your use or purchase of Eric Alexandre fashions' products and services.
Registering or filling in any forms, which includes information you may provide when you request additional information about Eric Alexandre fashions' products and services or sign up to receive Eric Alexandre fashions' e-mail newsletters or coupons can be used by Eric Alexandre for its own business activities.
The personal information that Eric Alexandre may collect may include your name, username, password, email address, age, date of birth, gender, address, telephone number, credit card and debit card numbers (with expiration dates), personal preferences, and any other personal information that you choose to include in your profile or in other communications to Eric Alexandre.
Like many websites, Eric Alexandre utilizes "cookies" to maintain a record of your visit to the Sites and your use of the Services. This information does not identify you personally and you remain anonymous unless you have otherwise provided Eric Alexandre with personal information.
Protection of Your Information
To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, Eric Alexandre uses physical, technological and administrative procedures to protect the personal information that Eric Alexandre collects from loss, unauthorized access, modification, disclosure or other misuse.
Nevertheless, Internet or wireless transmissions are never completely private or secure. You understand that any messages or information you send to the Sites or through the Services may be read or intercepted by others. If you have any questions about the security of personal information collected by Eric Alexandre, please contact: firstname.lastname@example.org.
Retention of Your Personal information
The personal information that you provide will be retained by Eric Alexandre in accordance with applicable laws. However, Eric Alexandre will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for Eric Alexandre business purposes.
Choice and Opt-Out Preferences
Eric Alexandre does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further email communications from Eric Alexandre (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by Eric Alexandre. If, at any time, you prefer not to receive any other form of communication from Eric Alexandre, you will have the ability to unsubscribe from such communications by contacting: Customer Service email@example.com.